Ola Electric announced early but decisive results from its Hyperservice programme, a focused service transformation initiative aimed at resolving operational bottlenecks and restoring customer confidence. The company said the initiative is already translating into improved customer experience, rising demand and a steady recovery in market share.
According to VAHAN data, Ola Electric registered 9,020 units in December 2025, increasing its month-on-month market share to 9.3 per cent from 7.2 per cent in November. The momentum strengthened further in the second half of December, with market share rising to nearly 12 per cent, indicating a clear uptick in demand.
On the back of improved demand and market share gains, Ola Electric reclaimed its position among the top three electric two-wheeler players in nearly a dozen states, including key EV markets such as Tamil Nadu, Uttar Pradesh, Bihar, Jharkhand, Punjab and Haryana.
The Hyperservice programme was initiated after the company faced service bottlenecks during a phase of rapid scale-up. Designed as a structural reset rather than a short-term fix, the programme focuses on clearing service backlogs, expanding workforce capacity, improving spare parts availability and enhancing customer self-service capabilities. As a result, service resolution speed has improved significantly, with 77 per cent of service requests completed on the same day in December 2025.
As part of execution-led interventions, Ola Electric has deployed a 250-member targeted service task force across high-backlog regions to address legacy issues and reduce resolution timelines. The company is also expanding its service workforce by over 1,000 personnel, supported by a standardised training framework to ensure service quality and productivity at scale. In parallel, improvements in the parts supply chain have led to better spares availability nationwide, reducing vehicle downtime.
The company’s direct-to-consumer genuine parts platform has also gained traction, recording more than 8,000 orders since October 2025. This initiative has eased pressure on service centres while giving customers greater control over service turnaround times.
Service recovery is now beginning to reflect in commercial performance. While Ola Electric expanded its pan-India market share by two percentage points between November and December 2025, gains were particularly strong in southern India, where market share rose by 2.5 percentage points. Bengaluru emerged as a key growth driver, with a market share increase of around four percentage points during the same period, as per VAHAN data.
Alongside service improvements, product and technology developments have further strengthened growth visibility. Ola Electric commenced deliveries of its 4680 Bharat Cell-powered S1 Pro+ 5.2 kWh scooters in November 2025, witnessing strong early demand. In December, the company also received government certification for its 4680 Bharat Cell-powered Roadster X+ motorcycle, extending the in-house cell platform across both scooters and motorcycles. This marks the start of deeper cell integration across Ola Electric’s two-wheeler portfolio, a move expected to support long-term margins and supply chain resilience.
The company’s energy business is also set to scale, with deliveries of Ola Shakti battery energy storage systems (BESS) expected to begin in the coming months.
Commenting on the development, Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, said the company’s priority has been to fix service fundamentals with speed and discipline. He added that Hyperservice is a structurally focused programme and early indicators already point to improvements in customer experience, market share and demand momentum.
With service performance stabilising and customer confidence returning, Ola Electric expects demand momentum to continue, supported by product innovation, vertical integration and disciplined operational execution.
