Ola Electric on Monday announced a major expansion of its Hyperservice initiative with the launch of dedicated Hyperservice Centres, aimed at offering a same-day service guarantee to eligible customers at no additional cost. The move marks a significant step in the company’s efforts to redefine the electric vehicle (EV) ownership and after-sales service experience in India.
As part of the expansion, Ola Electric will progressively upgrade its existing service centres into Hyperservice Centres, beginning with Bengaluru. The first such centre has become operational in Indiranagar, Bengaluru. Designed to simplify and accelerate vehicle servicing, the Hyperservice Centre enables customers to get their vehicles serviced within the same day through a fully digital, transparent, and end-to-end service journey.
Commenting on the initiative, a spokesperson for Ola Electric said the company is reimagining the fundamentals of vehicle servicing as a core pillar of Ola ownership. “With Hyperservice Centres, we are setting a new benchmark with a same-day service guarantee at no extra cost. This is about using technology, process redesign and scale to remove friction and give every Ola customer a faster, simpler and more transparent service experience,” the spokesperson said.
The Hyperservice Centres feature a dedicated customer lounge, free Wi-Fi, and real-time digital visibility across every stage of servicing—from check-in to delivery—ensuring speed, clarity and trust for customers.
Following the Bengaluru launch, Ola Electric plans to rapidly roll out Hyperservice Centres across select locations pan-India in the coming weeks, upgrading service infrastructure nationwide. The expansion reinforces the company’s focus on building a world-class EV ownership experience by combining technology, scale and customer-first design to raise industry benchmarks for speed and reliability.
In a related development, Ola Electric recently announced the scale-up of Hyperservice into an open platform. Under this initiative, the company is making its genuine spare parts, diagnostic tools and service training modules accessible not only to Ola customers but also to independent garages, mechanics and fleet operators across the country. Ola’s spare parts can now be purchased directly through the Ola Electric Customer App and website, ensuring access to certified components without intermediaries.
Additionally, Ola Electric has rolled out a nationwide in-app service appointment feature, allowing customers to select preferred service slots, track service status and manage all service-related needs directly through the app. By integrating the entire service journey on a unified digital platform, the company aims to eliminate the inefficiencies of traditional service booking methods.
The same-day service guarantee is subject to vehicle condition, service requirements, availability of parts, customer eligibility and other applicable terms and conditions, the company said.
