VinFast Auto India, the Indian arm of global electric vehicle (EV) giant VinFast, has announced a strategic after-sales service collaboration with myTVS, one of India’s leading automotive service providers. The partnership aims to establish 120 Extended Service Workshops across the country as VinFast accelerates its entry into the Indian electric vehicle market.
This move is a part of VinFast’s broader strategy to enhance customer experience and reinforce its after-sales service infrastructure. The collaboration with myTVS will complement the upcoming VinFast dealership and service network, ensuring widespread access to maintenance and support services for its growing customer base.
Under the agreement, myTVS will provide comprehensive service coverage for VinFast customers, offering facilities equipped with genuine parts, state-of-the-art diagnostic tools, and a workforce of highly trained technicians. These workshops will help build a dependable service network that supports the company’s mission to promote sustainable mobility in India.
“At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies,” said Mr. Pham Sanh Chau, CEO of VinFast Asia. “This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction.”
Mr. Natarajan Srinivasan, CEO of myTVS, echoed the sentiment, stating, “We congratulate VinFast as they bring their innovative electric vehicles to India and are delighted to partner with them. This partnership validates our business model and will enable VinFast to scale growth backed by our technology-powered after-sales service platform.”
As VinFast gears up for its product launch in India, this strategic tie-up with myTVS highlights its focus on creating a reliable and holistic customer support ecosystem. Both companies have committed to working jointly on network expansion, technician training, and consumer support initiatives across the country.
