At the 2025 Advanced Clean Transportation (ACT) Expo, InCharge Energy, a leading provider of commercial EV charging solutions, launched its new InService™ suite of maintenance and repair plans—designed to offer reliable, expert support for EV chargers of nearly any brand across North America.
With the rapid expansion of electric vehicle infrastructure, businesses often find themselves managing chargers from multiple manufacturers without a unified service plan. InCharge Energy’s InService and OnDemand offerings fill that gap, giving commercial operators access to customizable support, trained technicians, and predictable costs to keep their operations running smoothly.
“EV chargers are critical business assets—and like any major equipment, they need service and support,” said Rich Mohr, CEO of InCharge Energy. “Our InService plans protect that investment by offering flexible, expert-backed maintenance options to ensure long-term performance.”
Already supporting over 15,000 charging ports daily through its proprietary InControl™ management software, InCharge is extending its technical expertise to all commercial customers—regardless of the charger brand they use.
InService options include:
- Extended Warranty
- Preventative Maintenance (one or two annual visits)
- OnDemand Repairs with 24/7 support
- InService Standard: Preventative maintenance + labor + discounted parts
- InService Dedicated: Personalized technician support
- InService Premium: Full-service coverage, remote diagnostics, and active monitoring powered by InControl™ CMMS
Through OnDemand service, users can also access real-time support and request service directly through InControl, which integrates with existing CMS platforms. Up to 75% of charger issues can be remotely diagnosed and resolved, streamlining maintenance and minimizing downtime.
InCharge Energy also supports businesses with engineering services, supply chain and warehousing, site assessments, and site restoration. For California clients, their Los Angeles-based “LASSO” facility offers added capabilities, including lighting/electrical services and Weights & Measures certification.
By combining technical expertise, responsive service, and financial flexibility, InCharge aims to make fleet electrification more manageable and cost-effective for commercial clients across industries.
