Wevo Energy, a global leader in EV charging management software, has launched Olivia, the world’s first AI-driven phone support agent designed specifically for the electric vehicle charging sector. This cutting-edge solution provides immediate, human-like assistance to EV drivers experiencing charging issues—offering a revolutionary alternative to traditional call centers.
Redefining EV Charging Support
With the rapid expansion of EV adoption, charging operators face mounting challenges in providing 24/7 customer service. Running traditional call centers to support a growing user base is expensive and inefficient. Olivia addresses this problem by leveraging advanced AI technology to deliver fast, accurate, and empathetic responses—ensuring seamless support at any hour.
“EV charging operators are struggling with the cost and complexity of scaling call centers to meet growing demand,” said Teddy Flatau, CEO of Wevo Energy. “Olivia is a gamechanger—offering real-time, intelligent support while cutting operational costs and enhancing customer experience.”
AI-Driven Efficiency with a Human Touch
Built using Wevo’s expertise in EV charging software and generative AI, Olivia continuously learns from real-time customer interactions to stay updated on emerging issues. Fully integrated with the Wevo back office and driver mobile apps, she can:
– Analyze charging sessions in real time
– Restart chargers or unlock cables remotely
– Handle multilingual support in English, French, Spanish, and more
– Escalate complex issues to human agents when necessary
This seamless integration allows charging operators, fleet owners, and turnkey installers to streamline customer service while significantly reducing costs.
A New Era for EV Charging Operators
Flatau emphasized the impact of this AI breakthrough: “For operators, Olivia eliminates repetitive queries, slashing call center expenses and unlocking higher margins. For drivers, it means zero downtime, instant resolutions, and a friendly voice available 24/7. It’s the best of both worlds—high-tech efficiency with a human touch.”
With Olivia, Wevo Energy is setting a new industry standard for EV charging support, ensuring smoother, faster, and more reliable charging experiences worldwide.
