Maruti Suzuki India Limited has announced a record expansion of its after-sales network, adding 502 new service touchpoints in the financial year 2025–26—the highest ever in a single year by the company.
With this addition, Maruti Suzuki’s total service network has grown to 5,926 touchpoints, now covering over 3,000 cities and towns across India. The expansion reflects the company’s continued focus on enhancing customer convenience and ensuring seamless access to after-sales support nationwide.
The newly added touchpoints include a mix of formats such as ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), as well as innovative solutions like Service-on-Wheels and Bodyshop-on-Wheels. These formats are designed to cater to diverse customer needs, ranging from traditional workshop visits to doorstep servicing and on-the-go assistance.
Commenting on the development, Hisashi Takeuchi, Managing Director and CEO of Maruti Suzuki India Limited, said that accessibility to service and spare parts remains a key factor in customer satisfaction. He emphasized that the company is continuously innovating and expanding its service infrastructure to meet evolving customer expectations across urban and rural markets.
Takeuchi added that whether customers require workshop services, doorstep assistance, or support during travel, a Maruti Suzuki service touchpoint is designed to be easily accessible. He further revealed that the company aims to expand its service network to around 8,000 touchpoints by FY 2030–31.
Maruti Suzuki’s service journey began in 1983 with its first workshop. It took the company around 14 years to reach 1,000 service touchpoints by 1997. The pace of expansion has accelerated significantly in recent years, with nearly 2,000 new touchpoints added over the past five financial years. In May 2024, the company had already achieved the milestone of 5,000 service touchpoints.
The latest expansion underlines Maruti Suzuki’s commitment to providing a hassle-free ownership experience and strengthening its position as a leader in India’s automotive after-sales service segment.
