Mahindra & Mahindra Ltd. announced a major expansion of its aftersales service infrastructure in the Delhi-NCR region, reinforcing its commitment to enhancing customer experience and strengthening support for its growing SUV and electric vehicle (EV) portfolio.
The company said it will scale up its aftersales capabilities through capability building, mobile service deployment, and network expansion as part of a comprehensive service transformation initiative aimed at setting new benchmarks for convenience and service quality.
Capability Building with New Training Centre
Mahindra is establishing a dedicated 26,000 sq. ft. Mahindra Institute of Learning Excellence Centre, designed to train service professionals in sales, mechanical service, and bodyshop operations. The facility will feature experiential learning and demonstration areas to equip teams with advanced skills required to service increasingly technology-rich SUVs and electric SUVs.
Electric Mobile Service Vans for Doorstep Support
To support electric vehicle customers, Mahindra will deploy dedicated electric mobile service vans (eVans) across Delhi-NCR. These vans will provide doorstep maintenance, washing, and minor repairs for Mahindra electric SUVs. Each eVan will be equipped with a battery pack, charger, hydraulic lift, wheel balancer, and car care tools, with plans to expand the service to other cities.
Service Network Expansion
Mahindra will add five new service touchpoints in the region, increasing service capacity by the equivalent of 70 working bays. The expansion will improve turnaround times and strengthen service coverage for both passenger and commercial vehicles.
Company Overview
Founded in 1945, the Mahindra Group operates in more than 100 countries with over 324,000 employees. It holds leadership positions in farm equipment, utility SUVs, information technology, and financial services, and maintains a strong presence in renewable energy, logistics, hospitality, and real estate.
Mahindra stated that the initiative aligns with its broader goal of driving positive change and enhancing urban mobility while delivering a superior ownership experience for its customers.
