Global EV pioneer VinFast has announced a strategic partnership with Global Assure, one of India’s most trusted customer service providers, to establish a robust and reliable support infrastructure across the country. The collaboration aims to deliver round-the-clock assistance and innovative mobility solutions to enhance the ownership experience for VinFast’s Indian customers.
As VinFast prepares to launch its premium electric SUVs — the VF 6 and VF 7 — in the Indian market, this alliance marks a major step in the company’s commitment to customer satisfaction, accessibility, and seamless EV mobility.
Under this collaboration, Global Assure will provide:
- 24/7 Dedicated Customer Support via a toll-free number (1800-571-8888) and email (vfcareindia@vinfastauto.in), staffed with trained professionals to handle all customer inquiries.
- Nationwide Roadside Assistance (RSA) to ensure help is available to VinFast owners anywhere in India during emergencies.
- Mobile Charging Solutions to provide flexible, on-demand charging wherever needed.
- Mobile Service Operations deploying service vans equipped for basic on-site repairs and support in case of unexpected breakdowns.
Leadership Speaks
Mr. Pham Sanh Chau, CEO of VinFast Asia, emphasized the brand’s customer-centric vision:
“As we gear up for the launch of our premium electric SUVs in India, this partnership reinforces our promise of dependable and swift support. Global Assure’s vast reach and expertise align with VinFast’s goal to create a holistic EV ecosystem that goes beyond vehicles and truly puts customers first.”
Echoing the sentiment, Mr. Manish Vij, Co-founder & CEO of Global Assure, said:
“We are proud to be entrusted with VinFast’s customer care mandate in India. Our experience and network will ensure every VinFast journey is smoother, safer, and more reassuring.”
This move comes as VinFast positions itself as a serious contender in India’s booming EV market, where consumer expectations for service quality are growing in tandem with electric vehicle adoption. The collaboration with Global Assure is expected to significantly boost confidence among potential buyers, ensuring that support is never more than a call or click away.
