Kabira Mobility, a prominent electric two-wheeler manufacturer in India, announced today the launch of over 350 service centers nationwide, significantly bolstering its after-sales support infrastructure. This strategic expansion comes at a critical juncture as the electric two-wheeler (E2W) industry faces challenges related to sales and service, reflecting Kabira Mobility’s commitment to customer satisfaction and long-term growth in the electric vehicle sector.
In a bold initiative, the company plans to increase the number of service centers to over 1,000 by 2025, further reinforcing its market presence. The extensive network of service centers is designed to cater to all Kabira Mobility customers, providing comprehensive servicing and support for the company’s range of electric motorbikes. This expansion aims to enhance the ownership experience for existing customers while instilling confidence in potential buyers, addressing a vital need in the rapidly evolving E2W market.
Key highlights of Kabira Mobility’s service network expansion include:
- Pan-India Coverage: The 350+ service centers are strategically located across major cities and towns, ensuring widespread accessibility for customers.
- Comprehensive Support: Each center is equipped to manage all aspects of vehicle maintenance, from routine servicing to complex repairs.
- Trained Technicians: Skilled professionals, specifically trained in Kabira Mobility’s technology, will staff these centers to provide expert service.
- Genuine Parts Availability: The network ensures ready access to genuine spare parts, crucial for maintaining vehicle performance and longevity.
- Strong RSA Support: All service centers are backed by a robust Roadside Assistance (RSA) network to connect vehicles to the nearest service center in emergencies.
- Quick Turnaround Time: The expanded network aims to significantly reduce service wait times, enhancing customer convenience.
Jaibir Siwach, CEO of Kabira Mobility, emphasized the importance of after-sales service, stating, “For a new OEM in the E2W sector, after-sales service is as crucial as the product itself. Our decision to launch over 350 service centers across India is a direct response to the growing needs of our customers and the industry at large. We’ve seen the challenges faced by E2W owners due to inadequate service support. This expansion is our commitment to addressing these issues head-on.”
Siwach further remarked, “The E2W market in India is at a critical juncture. To build consumer trust and drive adoption, we must focus on the entire ownership experience, not just the initial purchase. These service centers are a practical step towards ensuring our customers have reliable, accessible support throughout their vehicle’s lifecycle.”
The launch of these service centers is expected to significantly impact Kabira Mobility’s market position. By tackling one of the key concerns in the E2W sector—after-sales support—the company is poised to strengthen its relationship with existing customers and attract new ones.
Kabira Mobility’s expansion of its service network aligns with its long-term vision of making electric mobility accessible and reliable for Indian consumers. The company continues to invest in infrastructure and technology, reinforcing its position as a forward-thinking player in India’s electric vehicle revolution.
