Enel X Way North America announced the closure of its electric mobility operations in the United States and Canada. The decision, which follows a year of evolving market dynamics and increased operational costs, comes as Enel X Way North America aims to realign with the Enel Group’s broader strategic focus on e-mobility in regions where the company has an electricity retail presence.
An experienced third-party firm has been appointed to manage the closure, ensuring that the process is handled with professionalism and that all remaining obligations are addressed. While customer service will no longer be available, the company has arranged for the interim operation of its EV charging software to maintain functionality for existing users in the U.S. and Canada. The software continuity aims to bridge the transition period as the third-party firm seeks a long-term solution for Enel X Way’s EV charging platform.
JuiceBox and other Enel X Way charging products will continue to function, preserving smart charging features and access through the Enel X Way app during this interim phase. Customers with claims or questions are directed to the claims information page, as the company will no longer be providing direct support.
This decision follows a challenging year for Enel X Way North America, marked by high interest rates and lower-than-expected EV sales growth. Unlike its operations in other countries, Enel X Way North America did not benefit from a local retail electricity customer base, making it more difficult to sustain growth amid market uncertainties.
For stakeholders, including residential and commercial customers, the appointed third-party firm will manage communication and support claims during the closure period. Meanwhile, Enel Group remains committed to the North American market through its investments in utility-scale renewables and demand response programs.
